Safety Assured

In a dedicated effort to providing a seamless travel experience to any of our resorts throughout the Caribbean, we would like to share new details regarding on-site testing at all Royalton Luxury Resort properties.

Starting January 1, 2022, guests returning to their home countries who are required to present a negative COVID-19 test have access to RT-PCR and viral antigen testing on the property at an added cost. Testing will be carried out by a third-party medical professional in a designated area of the resort and can take up to 72 hours to be delivered. Results are subject to any local regulatory actions and are independent from Blue Diamond Resorts. For your convenience, please inquire with the Guest Services Desk upon check-in at your resort to help guide you to the laboratory staff and book an appointment for testing within three days of departure. This is an optional service provided to guests and those who require these services can perform the tests with a laboratory of their choice in destination off the premises.

For any additional inquiries about our Safety-Assured Vacations or on-site COVID-19 viral testing, please contact the resort directly.

We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention www.cdc.gov, World Health Organization www.who.int and your vacation destination tourism board.

To our valued guests,
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360 Clean approach

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Family first

Diamond clean guest rooms

Advanced Dining safety

Physical distancing and protection

Staff Care, training and awareness

Clean Supplier Commitment

Safe Vacation Assurance

Destination Monitoring

Safeguarding that our promise goes beyond our doors, we have put in place different agreements with our various suppliers and partners to ensure they operate following new regulations for the products or services which they provide.

Flexible direct booking policy

Bookings made directly through the website can be rescheduled with no penalty if the change is requested up to 48 hours before the original check-in date. Different rate conditions may be applied according to the newly selected travel period. Please note that this policy does not apply to Group or Wedding bookings, see below for our Group Booking Policy.

TRAVEL AGENT OR TOUR OPERATOR BOOKINGS

For guests who booked their accommodations through a travel agent or tour operator please contact them directly to help assist with your booking. We are working with our tour operator partners to maintain maximum flexibility.

Group Booking Policy

Group bookings, including weddings, are subject to group terms and conditions. Please contact your group representative for assistance.

Additional Support

To ensure your peace of mind and to provide clarity to help you make informed travel decisions, we have put in place an additional support channel. For more information or questions about reservations, please contact help@bluediamondresorts.com.

We also encourage you to follow credible sources for updates on the development COVID-19, including the Center for Disease Control and Prevention www.cdc.gov and the World Health Organization www.who.int.